Ujet Raises $76M in Series D Funding to Accelerate AI-Powered Cloud Contact Center Solutions
Ujet is a leader in AI-powered cloud contact center solutions, offering businesses enhanced customer interactions, real-time decision-making capabilities, and AI-driven automation to transform customer service experiences at scale.
Company Name: Ujet
Location: San Francisco, CA
Sector: AI, Cloud Contact Center Solutions
Funding Details: The company closed its Series D round, raising $76M. The round was led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, as well as existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures.
Purpose of Investment: The funds will be used to accelerate Ujet’s end-to-end vision of AI-powered customer experience (CX) orchestration. This includes integrating real-time Generative AI with contact center as a service (CCaaS), workforce management (WFM), and analytics for delivering personalized, enterprise-scale customer experiences.
Product and Innovation: Ujet is injecting AI across all aspects of customer journeys and contact center operations, driving automation, operational efficiency, and elevating agent and operational experiences. The company’s AI solutions provide actionable insights through a cloud-native architecture and CRM-first approach, ensuring security, scalability, and enhanced data insights while protecting customer privacy (without storing personally identifiable information). Ujet partners with businesses to enable AI-driven interactions, smarter decision-making, and growth.
Recent Developments: Vasili Triant has been promoted to Co-CEO alongside Anand Janefalkar, the founding CEO, who will focus on scaling Product and Engineering for the company’s next phase of growth.
About the Company: Ujet is a leader in AI-powered cloud contact center solutions, offering businesses enhanced customer interactions, real-time decision-making capabilities, and AI-driven automation to transform customer service experiences at scale. The company partners with organizations to provide secure, scalable solutions for optimizing contact center operations and improving customer experiences.