Kustomer Raises $30M to Kill the Support Ticket (and Replace It With AI)

Kustomer is reinventing how brands handle customer experience at scale, helping businesses ditch the ticketing mess and create truly connected support journeys powered by smart AI and clean data.

Kustomer Raises $30M to Kill the Support Ticket (and Replace It With AI)
Source: Kustomer

Company: Kustomer
Location: New York, NY
Industry: AI Customer Service

Funding Details:

  • Amount: $30M (Series B)
  • Investors:
    • Lead: Norwest
    • Participants: Battery Ventures, Redpoint Ventures, Boldstart Ventures

Purpose of Investment:

  • Accelerate AI product roadmap
  • Expand platform capabilities
  • Scale to meet growing enterprise demand

Leadership:

  • Brad Birnbaum, CEO

Product:
Kustomer delivers an AI-native customer service platform that blends automation, human support, and CRM data. It enables companies to deliver fast, personalized, and seamless support across every channel—without the chaos.

About Company:
Kustomer is reinventing how brands handle customer experience at scale, helping businesses ditch the ticketing mess and create truly connected support journeys powered by smart AI and clean data.

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